Introduction to ITIL 4
ITIL 4 is the most anticipated ITIL update ever. New Horizons, as a Global Best Practice Strategic Partner with AXELOS, is on the leading edge of this evolutionary release. As the most widely accepted approach to IT service management in the world, ITIL helps individuals and organizations realize business change, transformation and growth through the proper use of IT. Since ITIL v3 was released in 2007 digital transformation has altered the IT landscape significantly. ITIL 4 addresses this new world in ways no other best practice framework can, providing an end-to-end operating model for the delivery and operation of technology-based products and services. Join us as we detail the major differences and updates introduced with ITIL 4 as well as taking a look at the new ITIL 4 certification scheme.
Top 5 Ways to Improve Your Service Desk
The IT Service Desk plays a significant role in the day-to-day operations of any organization. When it functions well, all other activities perform well. If the Service Desk cannot perform, either because it doesn’t have the proper technical skills or does not show requisite empathy, key personal and activities suffer.
Improving the technical and customer service skills of your Service Desk is vital to productivity and to the overall customer experience, as a company’s Service Desk sits at the front-line of customer care and, in turn, becomes of the face of the organization. Attend our webinar to learn the top 5 ways to improve your service desk and how to focus more on the most critical tasks at hand.